Corporate Responsibility
Stephen Langley
Chairman & Managing Director
The management at Bentleys will ensure that the service provided will meet and exceed the customer’s needs and expectations by offering a commitment to continual evaluation of our services. All departments concerned with the repairing, refinishing and preparation of vehicles and the installation of replacement parts, car hire and those communications involving suppliers, partners and interested parties will have the benefit of clear leadership.
The management is committed to the quality management system ensuring that the documented group policy achieves its objectives and maintains the highest standards of excellence and reliability of product delivery and workmanship.
Strict adherence to these policies and total compliance with operating procedures are an obligatory requirement of both new and current employment.
The group requires and expects ethical behaviour from management and staff and recognises that effective ‘management for quality’ is not the sole responsibility of those employed on quality functions but applies to all company personnel and is demonstrated in training and development programmes.
Quality objectives are established and reviewed in regular management meetings and all staff are fully informed of the results.